An account failed to log off
A user session encountered an error or access denied condition when attempting to terminate.
Event ID 4635 records logon termination failures, typically when an authentication package cannot release logon session handles or when remote session teardown times out due to locked handles or network interruptions.
Failure Reason / Root Cause:
Authentication package teardown error or handle retention failure during logoff.
Raw Event XML snippet
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />
<EventID>4635</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>12544</Task>
<Opcode>0</Opcode>
<Keywords>0x8020000000000000</Keywords>
<TimeCreated SystemTime="2026-07-17T09:54:44.863Z" />
<EventRecordID>1048576</EventRecordID>
<Correlation />
<Execution ProcessID="612" ThreadID="1024" />
<Channel>Security</Channel>
<Computer>DC01.enterprise.internal</Computer>
<Security />
</System>
<EventData>
<Data Name="SubjectUserSid">S-1-5-18</Data>
<Data Name="SubjectUserName">SYSTEM</Data>
<Data Name="SubjectDomainName">NT AUTHORITY</Data>
<Data Name="SubjectLogonId">0x3e7</Data>
<!-- Event telemetry fields specific to An account failed to log off -->
</EventData>
</Event>Recommended actions
- Check for hanging processes or unclosed network shares retaining active logon session handles (`4658`).